What we do with your information

LS Craft Design is a small, handcrafted shop. We collect only the information we need to talk to you, fulfil your order, and run the shop. We do not sell your data, we do not run advertising trackers, and we do not share your information with third parties for marketing.

The information we collect, in plain terms:

— Your name, email and shipping address when you place an order (captured by our payment processor and passed to us only as much as we need to ship your piece).
— Your message and email when you use our contact form or chat with Lia, our AI assistant.
— Your email when you subscribe to the newsletter.
— Photos you upload as part of a custom house replica order, so we can build your piece.
— Server logs (your rough geographic region and the pages you visit), kept by our hosting provider for security.

We do not process your information in-house beyond storing it in our shop database. A small set of trusted services do work on our behalf, and we have listed each one below along with what they do and where your data lives.

Cloudflare — hosts the website and our shop database (D1) in the United States. Stores orders, messages, design photos, review submissions, newsletter subscribers, and server logs. Cloudflare Email Routing also forwards order emails to our shop inbox.

Stripe — processes credit and debit card payments. Your card details go directly to Stripe; LS Craft Design never sees or stores your full card number, expiration date, or CVV. Stripe receives your billing name, email and shipping address as part of checkout.

PayPal — processes PayPal wallet payments. PayPal receives the information you give it at the PayPal checkout window. We only see the order confirmation and your shipping address.

Resend — delivers transactional email to you (order confirmations, shipping notifications, review invitations, newsletter). Your email address is held in Resend for delivery purposes; we do not use Resend for marketing tracking.

Z.ai, Cloudflare Workers AI, and Anthropic — process the messages you send to Lia, the AI shop assistant, in order to generate a reply. Your message is sent to whichever AI provider is available: primarily Z.ai's GLM model, with Cloudflare's Llama or Anthropic's Claude as fallbacks. Because Z.ai is operated outside the United States, chat messages may be processed abroad. We keep the last few turns in memory for the duration of the conversation and do not store the full chat history against your name.

Cloudflare R2 — stores the digital files you download (SVG templates) and the design photos our team uploads for your order.

No third-party advertising, no Facebook or Google tracking pixels, no remarketing tags.

The shop uses almost no browser storage. There are no advertising cookies and no third-party tracking cookies on this site.

The one piece of local storage we set is your shopping cart, which lives only in your browser (key lscraft-cart) and is never sent to our servers until you check out. The shop owner cannot see what is in your cart. Clearing your browser data clears the cart.

If you sign into the order portal or the admin area, the server sets a short-lived session cookie so you stay signed in. It is a first-party cookie scoped to lscraftdesign.com only; it expires when you close the browser, or sooner.

When Cloudflare Web Analytics is enabled, it runs in cookieless mode (no identifiers, no fingerprinting) and only records anonymized page-view counts.

Lia is the shop assistant in the corner of the page. When you type a message to Lia, the message is sent over HTTPS to our Cloudflare Worker, then forwarded to an AI provider to generate a reply — primarily Z.ai's GLM model, with Cloudflare Workers AI (a Llama model) or Anthropic's Claude model as fallbacks, whichever is available. Z.ai is operated outside the United States, so your chat message may be processed abroad. The model generates a reply and the Worker streams it back to you.

We do not link chat messages to your name or email. We do log an anonymized count of conversations for spam prevention. If Lia offers to save your message as a quote request, you explicitly provide your name and email at that point, and the request is then stored in our shop database so our team can follow up.

You can read more about how to reach a human instead of Lia on our contact us page.

Our newsletter is a double opt-in: when you submit the form, we send a confirmation email and only add you to the list after you click the link in that email. We record the time you subscribed and the time you confirmed.

Every newsletter email includes a one-click unsubscribe link. Clicking it removes you from the list immediately and a confirmation page tells you it worked. You can also email contact us to be removed.

We do not rent, sell, or share the subscriber list with anyone. The list is used only to send you the newsletter.

We keep the records we genuinely need and dispose of the rest. Concretely:

— Orders and design photos are kept for as long as we run the shop. We need them for tax and warranty purposes, and so you can re-order a similar piece years later.
— Order messages (the chat thread in your order portal) are kept as long as the order exists.
— Email outbox entries (transactional email that has not yet been delivered) are kept for at most 30 days, then deleted.
— Newsletter subscribers are kept until you unsubscribe, plus a short tail to make sure we do not accidentally re-add you.
— Review submissions are kept until you ask us to remove them.
— Site analytics are aggregated counts (no per-user records).

You can ask us at any time:

— What we have on file for you.
— To correct anything wrong.
— To delete your information (with the exception of order records we are required to keep for tax and warranty purposes).
— To unsubscribe from the newsletter.

Email contact us and we will reply within a few business days. We will not charge you for the request, and we will not make you jump through hoops.

This shop is not directed at children under 13. We do not knowingly collect information from anyone under 13. If you are a parent and believe your child has shared information with us, please email us and we will delete it.

When we make a meaningful change to this page, we update the effective date below. The previous version is available on request.

You can always reach us with questions about this page through our contact us form. The full store policies — crafting times, shipping, returns, cancellations and payments — live on our store policies page; the legal terms of buying from us live in our terms of service.